Legal

Privacy Policy

Last updated: January 2025 · Unitas Global Ltd, United Kingdom

Contents
Our commitment: Unitas Global was founded on the principle of Amanah (stewardship). Your data is a trust. We collect only what we need, store it securely, and never sell, mine, or share it with advertisers.

1. Who we are

Unitas Global Ltd ("Unitas Global", "we", "us", or "our") is a private limited company registered in England and Wales. We provide managed hosting services including domain registration, email hosting, web hosting, and managed open-source application hosting.

We are the data controller for personal data collected through this website and our services. For questions about this policy, contact us at privacy@unitas-global.com.

2. Data we collect

We collect the following categories of personal data:

  • Account information: Name, email address, company name, and phone number when you sign up or contact us.
  • Billing information: Payment details processed securely through our billing platform (Upmind). We do not store card numbers directly.
  • Service data: Technical data related to your hosted services, including domain names, server logs, and usage statistics.
  • Communications: Messages you send us via our contact form or email.
  • Website usage: Standard server logs including IP address, browser type, and pages visited. We do not use third-party analytics trackers.

3. How we use your data

We use your personal data only for the following purposes:

  • To provide and manage the services you have ordered
  • To send you service-related communications (invoices, renewal reminders, maintenance notices)
  • To respond to your enquiries and provide customer support
  • To comply with legal and regulatory obligations
  • To improve our services based on aggregate, anonymised usage data

We do not use your data for advertising, profiling, or any purpose beyond what is necessary to deliver our services.

4. Data sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with:

  • Service providers: Trusted sub-processors who help us deliver our services (e.g. payment processors, infrastructure providers). All sub-processors are contractually bound to handle data securely and only for the purposes we specify.
  • Legal obligations: We may disclose data if required to do so by law, court order, or regulatory authority.

5. Data storage and security

Your data is stored on servers located in the United Kingdom and European Union. We do not transfer personal data outside the UK/EEA without appropriate safeguards in place.

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS/SSL), access controls, and regular security reviews.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for 7 years following the end of a business relationship for tax and accounting purposes.

6. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Ask us to correct inaccurate or incomplete data.
  • Right to erasure: Request deletion of your data, subject to legal retention obligations.
  • Right to restriction: Ask us to limit how we use your data.
  • Right to portability: Receive your data in a structured, machine-readable format.
  • Right to object: Object to processing based on legitimate interests.

To exercise any of these rights, contact us at privacy@unitas-global.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses only essential cookies necessary for the site to function correctly. These include session cookies used to maintain your login state and preference cookies to remember your settings.

We do not use advertising cookies, tracking pixels, or third-party analytics cookies. We do not share cookie data with any third parties.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our website.

8. Children's privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data about a child, please contact us at privacy@unitas-global.com and we will delete it promptly.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify existing customers of material changes by email. The date at the top of this page shows when the policy was last updated.

10. Contact us

For any questions about this Privacy Policy or how we handle your data, please contact us: